Small business IT support in Scottsdale and Phoenix
IT support thatpicks up the phone.
For small businesses that don't have, or don't want, a full-time IT person. Call our local team for everyday help, keep every computer secure, and get straight answers about cost and risk.
Call our local team. No ticket required. 480-550-8108Who it's for
Built for offices without an IT department
You run the business. We make sure the technology behind it works, stays secure and doesn't surprise you on the invoice.
Nobody really owns IT
It falls to the office manager, the owner, or whoever is most comfortable with computers.You've outgrown the one-person shop
Your tech person is great when they're free. That isn't always when you need them.Your provider stopped calling back
Requests sit for days, and every answer comes wrapped in jargon.Someone is asking hard questions
An auditor, examiner or cyber insurance renewal wants proof your systems are secure.
How support works
Call. We answer. It gets fixed.
Urgent issues are worked the moment you report them. Support for clients is available 24/7, and our office is open 7 days a week, 6am to 9pm.
Call our local team
No ticket to submit and no portal to fight with. Your team calls and talks to a technician who knows your setup.
We fix it, remotely or on-site
Most issues are handled remotely. When something needs hands-on work, we come to your office.
We explain it in plain English
You'll know what happened, what it cost, and whether anything needs attention next. No technobabble.
What's included
Everything a small office needs from IT
All of this is included in Inventive Prime. On pay as you go, security is included and support time comes out of your hours.
Help by phone, 24/7
Your team calls. Urgent problems are worked right away.
On-site visits
A technician at your office when remote help isn't enough.
Updates and patching
Computers and software kept current, automatically.
24/7 security monitoring
A security operations center (SOC) watches for threats around the clock.
Email protection and spam filtering
Scam, phishing and junk email blocked before it reaches inboxes.
Device protection
Protection against viruses and ransomware on every computer.
Microsoft 365 and licensing
Setup, support and licenses through an authorized Microsoft partner.
New hires and departures
Accounts, laptops and access ready on day one, and shut off on the last.
Wi-Fi, printers and network
The everyday office tech that always breaks at the worst time.
IT planning and budgeting
A plan for what to replace and when, so big costs don't catch you off guard.
Why switch
Calling someone vs. having an IT team
| Break-fix or part-time help | Inventive Tech | |
|---|---|---|
| Getting help | Wait until they're free | Call our team, no ticket needed |
| What you pay | A different invoice every month | One predictable monthly fee, or prepaid hours |
| Security | Whatever came on the computer | 24/7 SOC monitoring, email and device protection on every plan |
| Updates | Done when someone remembers | Monitored and patched automatically |
| Planning | Problems fixed after they happen | A plan and budget for what's next |
| Audits and insurance | You find the answers yourself | A certified team (CISSP, CISA, Security+) helps you answer |
| Coverage | One person, one schedule | A whole team, with 24/7 support for clients |
Client stories
What small businesses say about our support
Client identities are withheld to protect their security.
A true IT partner for a media company's tech team
“They are always available, stepping up whenever needed without adding unexpected costs for every small request. They aren't just a vendor; they are a true partner in our success.”
A mortgage branch that stopped losing revenue to downtime
“There is absolutely no doubt in my mind that [the team] prevented my mortgage branch from losing significant revenue by eliminating virtually any risk of downtime for us. ... Best of all, [they] explained everything to me in business terms and English, no technobabble!”
A business that switched after a botched cloud move, and saved money
“[They] set it up perfectly, caused us no downtime, and today, approx. 6 months later, our IT program is a dream. Everything works great! ... Best part is [they] saved money in the process.”
Pricing
Two ways to pay. No contract.
Pick the plan that fits how much help you need. Both include our security package.
Inventive Prime
Example: a 10-person office pays $1,450 a month for everything listed below.
- Unlimited remote support, plus on-site visits
- 2 project hours a month for your company
- 24/7 security operations center (SOC) monitoring
- Email protection and spam filtering
- Device protection against viruses and ransomware
- Automatic updates and patching
- Data-loss prevention for sensitive files
- Staff security training
- Firewall and network security
Pay as you go
Plus $55 per device, per month for security and device management.
- Remote and on-site support
- $55 per device, per month for the security package: 24/7 SOC monitoring, email protection and spam filtering, device protection, remote monitoring, updates and patching
Who we serve
Industries we know well
Small business IT support with the extra care regulated and specialized offices need.
- Mortgage lenders
- Banks and credit unions
- Financial advisors
- Healthcare practices
- Law firms
- Construction companies
- Retail and point of sale
Where we work
Based in Scottsdale at 9221 E Via de Ventura, Suite 2, with on-site support across the Phoenix metro.
Questions
Small business IT support, answered
How much does IT support cost for a small business?
With us, Inventive Prime is $145 per user, per month, and covers unlimited support, on-site visits and security. Pay as you go starts at $105 an hour with prepaid blocks, plus $55 per device, per month for security. The pricing page has a cost estimator.
Do we need a contract?
No. Both plans are month to month.
Do we have to submit tickets?
No. Call us and talk to our team. Urgent problems are worked as soon as you report them.
Is support available after hours?
Yes. Support for clients is available 24/7, and our office is open 7 days a week, 6am to 9pm. After-hours work is included in Inventive Prime at no extra charge. On pay as you go, after-hours rates apply.
Do you come to our office?
Yes. On-site visits are included in Inventive Prime and billed from your hours on pay as you go. We're based in Scottsdale and work across the Phoenix metro.
Can you take over from our current IT provider?
Yes. We plan the switch with you so your team can keep working while we take over, and we tell you up front what we find.
We're in a regulated industry. Can you help?
Yes. We work with mortgage, banking, financial, healthcare and legal offices. Our team holds CISSP, CISA and Security+ certifications, with a HIPAA Security Officer on staff.
Request a free IT assessment.
Here's exactly what happens when you request one:
- 1A 15-minute call about your business and how your IT works today.
- 2A review of your systems, security and backups, with your permission.
- 3A short, plain-English summary of your biggest risks, what an auditor or insurer would flag, and where you may be overspending.
Free, with no obligation. After you submit the form, we call you back the same business day to set up the first call.
Prefer to talk now? 480-550-8108